Business Cases
Here, we showcase a few of our portfolio and business cases that highlight our expertise and commitment to delivering exceptional results. Our diverse range of projects demonstrates our ability to tackle challenges and provide innovative solutions tailored to our clients' needs. We invite you to explore our work and see how we can help you achieve your goals. We welcome additional questions that would highlight how we can specifically address your needs.
Customer Service Request Form for a Small Retail Business
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Client: An e-commerce retail business specializing in handmade goods
Objective: Build a customer service request form to streamline inquiries and returns
Challenges: Inconsistent information provided by customers, leading to delayed resolution of issues
Actions:
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Created a digital service request form with options for returns, product inquiries, and general support.
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Implemented fields for order details, product descriptions, and photos to minimize back-and-forth communication.
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Integrated the form with the customer service ticketing system for automatic tracking and follow-up.
Results:
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Data Analysis: Tracked types of requests to identify common customer issues and improve product descriptions on the website.
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Process Improvements: 30% faster resolution times for customer inquiries and returns, leading to improved customer satisfaction.
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SOP: Created a workflow SOP for customer service teams to handle requests efficiently using the new form.
Agile Development Setup for IT Projects
​Client: Mid-Sized Software Company
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Project Overview:
The company needed to adopt Agile practices to improve the speed and quality of software development. The project aimed to establish an Agile development framework and train teams on Scrum methodologies.
Objectives:
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Implement Agile practices across three software development teams.
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Reduce development cycle time by 30%.
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Increase collaboration and transparency in project delivery.
Approach:
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Assessment: Evaluated existing processes and identified areas for improvement.
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Agile Framework Design: Established Agile workflows, including sprint planning, daily stand-ups, and retrospectives.
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Tool Implementation: Rolled out tools like Jira to support Agile practices.
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Training and Coaching: Conducted Agile training workshops and provided ongoing coaching to Scrum teams.
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Pilot Projects: Launched Agile on two pilot projects to refine processes before scaling.
Results:
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Reduced development cycle time by 35%.
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Delivered two pilot projects ahead of schedule and within budget.
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Achieved a 90% satisfaction rate among developers and product owners.
Additional Portfolio Projects
Higher Education: Program Management and Process Overhaul
https://www.upwork.com/fl/leight2?p=1842219090830995456
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US Navy IT: Program Management for System Modernization
https://www.upwork.com/fl/leight2?p=1848756017450283008
Retail Furniture: Warehouse Process Optimization